After your drop off your bags then you can take your boarding pass and proceed through security.In either case, have your ID ready for all passengers in your party. At other airports, you will be directed to talk to an agent to drop your bags. At some airports a bag tag will print out, you can affix it to your bag, and then drop the bag off with an agent.
Enjoyed interactions with customers and assisting them in anyway. Interactions with other employees and supervisor was invaluable. Overall enjoyed my time and experience gained working for Southwest.
Follow the prompts to add your bags to your reservation. Customer Service Supervisor (Former Employee) - Dallas, TX - July 8, 2019. At the kiosk scan your boarding pass, enter your confirmation number, or your Rapid Rewards numbers. Customers traveling on age-qualifying fares (Infant and Child Fares) that have NOT already been age verified. Here are some of the few cases where you need to check-in on the full-service line. Provide outstanding Customer Service and the highest level of Hospitality to our Internal (Fellow Employees) and External Customers. Attitude Uphold Southwest Airlines’ Purpose, Vision, and The Southwest Way. You can find our terminal locations on the airport information page.Īt almost all our airports you will find self-service kiosks to assist you - unless you need special assistance you normally do not need to stand in the full-service line. o If you are late to class for any reason, you may be dismissed from training. Look for the Southwest signs at the airport. 
SOUTHWEST AIRLINES CUSTOMER SERVICE TRAINING VIDEO FREE
Good news - your first two bags fly free on Southwest (weight and size restrictions apply).
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